The Terms and Conditions were last updated on 17 July, 2025
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
9.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
9.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.
We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Romania.
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and ALLIANCE FILTER SRL | CUI RO33887171 in relation to your use of this website.
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
These Terms and Conditions shall be governed by the laws of Romania. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Romania. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
This website is owned and operated by ALLIANCE FILTER SRL | CUI RO33887171.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: yraa@alliancefilter.ro
Str Pericle Papahagi Nr 10-14 Secrot 3 Bucuresti,
You can also download our Terms and Conditions as a PDF.
1. Scope
This policy applies to jewelry sold to individual consumers under a sales contract concluded between the seller and the consumer, in accordance with Government Emergency Ordinance (G.E.O.) No. 140/2021 on certain aspects related to the sale of goods.
YRAA Jewels jewelry is hallmarked in compliance with applicable legislation, under the supervision and control of the National Authority for Consumer Protection – Precious Metals Directorate.
2. Legal warranty of conformity
a) Duration
The seller is liable for any lack of conformity that exists at the time of delivery and is discovered within 2 years from the delivery date of the jewelry.
b) Presumption of non-conformity
Any defect occurring within the first 12 months from delivery is presumed to have existed at the time of delivery, unless proven otherwise.
c) Corrective measures
In the event of non-conformity, the consumer has the right to:
Request repair or replacement of the jewelry, at no additional cost;
If repair is not possible under reasonable conditions, obtain a proportional price reduction or contract termination (return and refund).
d) Repair time frame
Repairs or replacements will be completed within a maximum of 15 calendar days from the date the seller is notified by the consumer, as agreed in writing.
3. Commercial (voluntary) warranty
In addition, the seller offers a 12-month commercial warranty from the delivery date, covering:
Mounted stones (stability, accidental detachment);
Fastening/closure systems;
Possible manufacturing defects.
The customer is entitled to exchange the product once within 30 days from the purchase date, only upon presentation of the receipt or invoice (for online orders) and only if the product has not been worn and shows no signs of wear due to improper handling.
4. Limitations
The warranty does not apply in cases of:
Mechanical damage caused by impacts, scratches, excessive pulling;
Loss of gemstones due to improper use;
Jewelry repaired/modified by unauthorized third parties;
Exposure to corrosive chemicals;
Failure to follow the instructions and recommendations provided in the warranty certificate.
5. Warranty certificate
The certificate provided upon delivery includes:
Details of the guarantor (name, address);
Duration of the legal and commercial warranty;
Procedure for notifying non-conformity;
Goods covered;
The right to corrective measures under Article 11 of G.E.O. 140/2021, at no cost;
Statement that these rights are not affected by the commercial warranty.
6. Exercising the warranty
The consumer shall notify the seller by email or in writing, providing:
Proof of purchase (invoice/receipt);
Description of the defect;
Relevant images, if possible.
The seller will collect the product, assess the claim, and provide a resolution within a maximum of 5 working days from receipt.
6. Other provisions
Replacement of a defective product restarts the warranty period for the new product.
In case of repair, the warranty period is extended by the repair time.
Transport, labor, and materials required for remedying the defect are covered by the guarantor.
7. Recommendations
For proper maintenance of YRAA Jewels jewelry, we recommend:
Wearing jewelry with stones or pearls carefully, as their settings do not withstand mechanical shocks;
Storing jewelry in the boxes received at purchase or in other dedicated jewelry boxes;
Avoid wearing jewelry during household/heavy work or activities where they may come into contact with sulfur-containing substances;
Avoid wearing jewelry during physical activities;
Avoid contact with chemicals, as these may erode the metal;
Be aware that precious metals may lose their shine over time when frequently exposed to agents such as perfume, salt water, skin creams, hair spray, chlorine, or sulfur.
Depending on usage, we recommend having jewelry examined and cleaned by a jeweler at least once a year.
The warranty ensures consumer rights in accordance with G.E.O. No. 140/2021 on the sale of goods and associated warranties, and Government Ordinance No. 21/1992 on consumer protection.
During this period, we are here to offer our customers professional cleaning services, thorough inspection of components, and even free resizing of rings.
If you encounter any issue or defect of conformity, please contact us and we will take steps to resolve the situation. We are here to provide you with the perfect jewelry shopping experience and ensure you are fully satisfied with our products.
sThis policy governs the right of withdrawal and the conditions for returning products purchased online from our store, in accordance with Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals._
Scope: Individuals vs. Legal Entities
The provisions of GEO no. 34/2014 apply exclusively to consumers, as defined in the legislation:
“Consumer” means any natural person or group of natural persons constituted in associations, acting for purposes outside their trade, business, craft, or profession.
Therefore, legal entities do not benefit from the legal right of withdrawal. However, for commercial reasons, we may, exceptionally, accept returns from such clients under conditions contractually agreed upon by both parties.
Right of Withdrawal (Individuals)
Consumers who purchase standard (non-customized) products have the right to withdraw from the contract without giving any reason and without incurring costs other than delivery fees, within 14 calendar days from the date of receiving the product.
According to GEO no. 34/2014, the return period expires 14 days after:
The day on which the Buyer physically takes possession of the last good – in the case of multiple products ordered together but delivered separately;
The day on which the Buyer physically takes possession of the last batch or piece – in the case of a product consisting of multiple lots or pieces.
Withdrawal can be made by:
Written notice sent via email to yraa@alliancefilter.ro;
Filling in the online return form (if available);
Any other clear statement sent before the legal deadline.
Exceptions to the Right of Withdrawal:
Returns are not accepted for:
Jewelry customized at the client’s request (engraving, stone selection, special shapes), unless found to be non-compliant with the quality standard;
Jewelry made to order according to client specifications, unless found to be non-compliant with the quality standard;
Jewelry that is damaged and/or shows visible signs of wear or use, scratches, etc.;
Jewelry modified after purchase by parties other than YRAA Jewels.
Legal basis: Art. 16(c) of GEO no. 34/2014: “the supply of goods made to the consumer’s specifications or clearly personalized is exempt from the right of withdrawal.”
General Return Conditions
Eligible for return are:
Products returned in their original condition, without signs of wear, damage, scratches, or other defects caused by improper use;
Products returned with complete original packaging, intact labels, and all accompanying documents (invoice, warranty certificate, authenticity certificate, as applicable). Any gifts/promotions received with the product must also be returned.
Return shipping costs are borne by the consumer, according to art. 14(2) of GEO no. 34/2014. The return fee is supported by the customer.
Return Procedure
Send a written return request to yraa@alliancefilter.ro within 14 days of delivery;
You will receive confirmation, the exact return address, and any additional instructions;
Ship the product back to us within 14 days from the date you communicated your decision to withdraw;
After inspection, we will refund the amount paid using the same payment method.
Refunds
Refunds will be issued within 14 calendar days after receiving and inspecting the returned product.
Refunds will be made via the original payment method unless you request another method, provided it does not incur additional fees.
If the product is damaged, worn, or missing components (box, labels, warranty certificate), we reserve the right to refuse the return or withhold an amount proportional to the damage.
Any reduction in the product’s value due to improper handling will be charged to the consumer, in proportion to the costs required to restore it for resale, between 0% and 100% of its purchase value.
Defective or Incorrect Products
If the product received:
Has manufacturing defects;
Does not match the order (wrong model, size, or quantity),
Please contact us within 48 hours of receipt. We will cover all return shipping costs and offer, at your choice, a refund, replacement, or repair.
