We are ready to answer any questions you may have about our products. If you cannot find the answer you are looking for on this page, please do not hesitate to contact us.
Can I get a video or advice on a specific diamond, gemstone or piece of jewellery?
We want you to feel confident and excited about your purchase. That’s why we provide as much information as possible before you buy a diamond, gemstone or any piece of jewellery — including images, videos, detailed reports, and expert guidance. If a photo or report isn’t available online, please reach out to us by email of phone call for assistance.
Does YRAA Jewels have a return policy?
Yes. YRAA Jewels offers return policy. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so according to our return policy, which can be found on our website. Please click here to read our full return policy.
How do I clean my diamonds or jewelry?
You can clean diamond jewelry in warm water, using a mild liquid detergent. Use a soft brush to create a lather around the jewelry piece. Rinse off with warm water and pat dry with a soft, lint-free cloth. View our Diamond & Jewelry Care information for detailed instructions on how to restore your diamonds and jewelry to their original shine.
Do you sell Conflict Diamonds or Blood Diamonds?
All of our diamonds have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with all United Nations resolutions.
Does YRAA Jewels have a showroom or workshop?
Yes! We are located in Bucharest, Romania. We recommend that you schedule a visit before you stop by so that we can give you personalized attention. You can schedule a visit by email or phone call which can be found in our “Contact us” tab. Click here for contacts.
Do you sell Customized Rings or Jewelry?
If you’d like a truly custom piece, we can create a custom engagement ring or custom jewelry item that meets your exact specifications. To get started, visit out Bespoke Creations page and submit your custom request. Need inspiration? Visit our Portfolio.
What is the difference between 14K gold and 18K gold?
“18K” means the metal is 75% pure gold, whereas “14K” means the metal is 58.5% pure gold. Both purities are used primarily for quality jewelry and are durable for everyday use. 18K purity produces a finer-quality gold and a richer colour when used to create yellow gold. In white gold, 14K gold will yield a slightly whiter colour and is slightly more durable than 18K gold.
What is rhodium and what does it do?
Rhodium is a precious metal from the platinum family (which also include other metals like palladium, osmium and iridium) and is commonly applied to fine jewelry to create an incredibly hard protective coating on silver and gold. It also provides a whiter shine and tarnish prevention to silver and white gold.
Which metal type is best?
Our ring collection and fine jewelry comes in silver, platinum and gold (white, yellow and rose). Platinum and white gold are the more durable and will show fewer nicks and scratches over time. As for color, platinum and white gold look similar and convey a modern style, yellow gold is perfect for those who prefer the hue’s warmth and rose gold can lend a vintage or antique aesthetic. While silver is the softest metal available and when polished tends to look more like white gold or platinum.
What is the difference between white gold and platinum?
Many consumers assume that the only difference between white gold and platinum is price. This is a common mistake. Platinum is denser than white gold, therefore platinum jewellery will have a higher weight. They do not discolour or oxidize like some gold alloys do and do not need to be rhodium plated. Platinum gives a very white, slightly duller appearance, while white gold tends to shine more brightly. 18K white gold or platinum are a great option for the price-conscious consumer who wants a purer metal, while 14K white gold is a more budget friendly choice.