Product return

This policy governs the right of withdrawal and the conditions for returning products purchased online from our store, in accordance with Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.

Scope: Individuals vs. Legal Entities
The provisions of GEO no. 34/2014 apply exclusively to consumers, as defined in the legislation:
“Consumer” means any natural person or group of natural persons constituted in associations, acting for purposes outside their trade, business, craft, or profession.

Therefore, legal entities do not benefit from the legal right of withdrawal. However, for commercial reasons, we may, exceptionally, accept returns from such clients under conditions contractually agreed upon by both parties.

Right of Withdrawal (Individuals)
Consumers who purchase standard (non-customized) products have the right to withdraw from the contract without giving any reason and without incurring costs other than delivery fees, within 14 calendar days from the date of receiving the product.

According to GEO no. 34/2014, the return period expires 14 days after:

• The day on which the Buyer physically takes possession of the last good – in the case of multiple products ordered together but delivered separately;

• The day on which the Buyer physically takes possession of the last batch or piece – in the case of a product consisting of multiple lots or pieces.

Withdrawal can be made by:

• Written notice sent via email to yraa@alliancefilter.ro;

• Filling in the online return form (if available);

• Any other clear statement sent before the legal deadline.

Exceptions to the Right of Withdrawal:
Returns are not accepted for:

• Jewelry customized at the client’s request (engraving, stone selection, special shapes), unless found to be non-compliant with the quality standard;

• Jewelry made to order according to client specifications, unless found to be non-compliant with the quality standard;

• Jewelry that is damaged and/or shows visible signs of wear or use, scratches, etc.;

• Jewelry modified after purchase by parties other than YRAA Jewels.

Legal basis: Art. 16(c) of GEO no. 34/2014: “the supply of goods made to the consumer’s specifications or clearly personalized is exempt from the right of withdrawal.”

General Return Conditions
Eligible for return are:

• Products returned in their original condition, without signs of wear, damage, scratches, or other defects caused by improper use;

• Products returned with complete original packaging, intact labels, and all accompanying documents (invoice, warranty certificate, authenticity certificate, as applicable). Any gifts/promotions received with the product must also be returned.

Return shipping costs are borne by the consumer, according to art. 14(2) of GEO no. 34/2014. The return fee is supported by the customer.

Return Procedure

1. Send a written return request to yraa@alliancefilter.ro within 14 days of delivery;

2. You will receive confirmation, the exact return address, and any additional instructions;

3. Ship the product back to us within 14 days from the date you communicated your decision to withdraw;

4. After inspection, we will refund the amount paid using the same payment method.

Refunds

• Refunds will be issued within 14 calendar days after receiving and inspecting the returned product.

• Refunds will be made via the original payment method unless you request another method, provided it does not incur additional fees.

• If the product is damaged, worn, or missing components (box, labels, warranty certificate), we reserve the right to refuse the return or withhold an amount proportional to the damage.

• Any reduction in the product’s value due to improper handling will be charged to the consumer, in proportion to the costs required to restore it for resale, between 0% and 100% of its purchase value.

Defective or Incorrect Products
If the product received:

• Has manufacturing defects;

• Does not match the order (wrong model, size, or quantity),

Please contact us within 48 hours of receipt. We will cover all return shipping costs and offer, at your choice, a refund, replacement, or repair.